As you may have seen or heard 19 Beaumont St will be providing services to Botley patients from both 19 Beaumont St and Botley Medical Centre from 1st October 2023. We are working closely with the team at Manor Surgery who will be taking over the care of patients at Kennington Health Centre.
We will be offering appointments at both the Beaumont Street and Elms Road (formerly known as Botley Medical Centre) site  to ensure that Botley and Cumnor residents can access high quality primary care close to home.  From the 1st October the two practices will collectively be known as The Beaumont Elms Practice. They will operate as one organisation with two sites. The systems and processes currently operating at 19 Beaumont Street will be scaled up to operate at both sites. Many of our staff team will work at both sites, although some will be mainly based at one or the other.

Transfer of patient medical records
Patients currently registered at Botley and Kennington do not need to take any action.  All patients should have been sent a letter from central NHS advising them of their new practice.
If you have not received a letter please contact the Buckinghamshire, Oxfordshire and Berkshire Integrated Care Board (BOB ICB) via phone 0800 0526088 or email  bobicbox.palscomplaints@nhs.net .
Similarly, if you are unhappy with the practice you are to be transferred to please contact the BOB ICB using these same details.

Booking an appointment at Beaumont Elms Practice 
Appointments can be booked by calling reception on 01865 240501. There is no need to call at 8am to secure an appointment. The receptionists will ask you a few questions to work out how best to deal with your appointment request. Please give them as much information as you can as this helps us to best understand how we can help.
Alternatively you can use the online consultation form on our website Consult Online from Home - 19 Beaumont Street Surgery (webgp.com) but this should only be used for non-urgent matters. Please note we do not book appointments by email.
Requests for an urgent doctors appointment will be dealt with the same day by our ‘Duty team’. Initially this will be a phone call, you and the doctor will then decide on the appropriate next steps, which may include a face-to-face appointment (you will be offered a choice of site). 
Usually requests for nurse and pharmacist appointments will be directly booked by reception.
Blood tests can be directly booked if it is a test request that has already been approved by one of our team.
Requests for routine doctors appointment are triaged (reviewed) by one of our clinicians and our reception team will then call you back to book an appointment. This system is designed to ensure you are seen by the most appropriate team member, support good patient care, improve safety and make the best use of appointments. If you have a preferred person please let reception know when you phone to book the appointment and we will endeavour to accommodate this request. Sometimes wanting to see a specific team member may mean the wait for the appointment is longer. You can choose whether the appointment is face-to -face or by telephone. 
Appointments will be offered every day of the working week at both sites.

Long term conditions
We operate a proactive recall system for patients with long term conditions such as asthma, diabetes and high blood pressure. You will be invited for an annual review in your ‘month of birth’, this will include checks relevant to your condition and advice on managing the condition(s).  This may be out of sync until we invite everyone once so please bear with us.

Prescriptions
The best way to order repeat prescriptions is via the NHS App or Patient Access.  There have been some initial troubles relating to these services and the transfer of records.  Alternatively there is a section on our website (/repeat-prescription-request) or you can ask your pharmacy to order medications on your behalf. Prescriptions can also be requested by completing the repeat prescription slip and putting it in the box in reception. For safety reasons we do not take prescription requests by telephone. If you are unable to order by any of the methods above please get in touch with us to discuss alternative arrangements.  Please allow 48 hours before collection.  Unfortunately, we are not able to contact patients to let them know their prescription is ready for collection. 

Test results
You will only be contacted by the practice if your result requires action.  The best way to access test results is via the NHS App or Patient Access. If you are unable to do this you can telephone the practice. Please wait until at least a week after the test was taken and call after 2pm.  Reception staff will be able to give you some basic information and will only give your result to someone else with your explicit permission. See the page on our website for more details (/tests-results)

Patient Access/ NHS App
We are aware that, due to the way medical notes were transferred between practices, online access has been disabled for patients.  We have contacted the NHS App team and whilst they are sympathetic there is little they can do to help.
The NHS App team have informed us that they will add a message for those patients previous registered with the Botley practice while we are waiting for the transfer process to finalise.  We have been told by Primary Care Services England (PCSE) that the transfer process has taken longer than anticipated.  This is out of the control of the practice.
We have also been informed by the NHS App team that all patients will need the following information to reconnect to the NHS App.  
Linkage key (EMIS) or Passphrase (TPP)
Account ID
ODS Code
As soon as the transfer process is completed by PCSE we will contact patients to tell them how they can obtain this information and support with the process of connecting.

Repeat Dispensing
As part of the transfer of medical records we have had to cancel and reissue Dossett boxes/ repeat dispensing arrangements.  This process went smoothly but if you have any problems or queries please do get in touch.  Whilst reissuing the medication we noticed that some patients are due a review quite soon.  We will be in touch with these patients after the beginning of October.

Covid and flu vaccinations
We hope to run a flu and covid vaccine clinic at Elms Road Surgery on the morning of Saturday 7th October. As soon as we have confirmation that we will be receiving sufficient covid vaccine will invite patients, initially by SMS text message. Please help us by updating your contact details if anything changes. There will be further Saturday and midweek vaccine clinics announced in due course – we will post alerts on the front of this  website and invite eligible patients in order of decreasing age.

If you have any queries or concerns please feel free to contact the practice by email at practicemanager.nbs@nhs.net 
The notes from the Botley patient engagement meeting can be found here